Privacy Policy

Chatway, Inc. (in this Policy: “us“, “we” and “our“) respects your privacy. This Policy (the “Policy”) explains our privacy practices for our Services at and any related domain names as well as through our “chatway” mobile application and our file agent software (collectively – the “Service” or the “Services”). It describes the ways your personal information and data is collected and used and the rights and options available to you with respect to your information.

This Policy is incorporated to the Service’s Terms of Use (the “Terms”) and constitutes an integral part of them.

Processed information

1.      Device and traffic information – information identifying and relating to your computer and mobile device and communication and transmission data that your computer and mobile device generates when you use the Service;

2.      Personal information – information that you provide us when you register to the Service or when you communicate with us or other users of the Service, including any personal information that becomes available to us when you register to the Service through a social network account, such as your basic profile information, your contacts, email addresses, photos/videos and any other content available therein (in accordance with your privacy settings on any such social network).

The following sections of this Policy provide additional details on each type of information that we collect and what we do with that information.

1.      Device and traffic information

We collect data related to your use of the Service, such as information about your geographic location, the frequency of your use of the Service and content that you viewed, created or uploaded when using the Service. We may collect communication and transmission data that your computer and mobile device generates or stores to help us provide the Service. For example, we may collect and receive the operating system version you use once you register to the Service.

2.      Personal information that you provide to us

Use of the Service and the creation of a personal account are available to registered users only. When you register with the Service we may ask you to provide us with certain contact information and personal details, such as your full name and an active e-mail address and to enter a username and password or provide other details or attributes that define you as a user (such as your profile picture). We may collect additional information, as required, when we exchange communications with you.

Registration may also be available through social networks accounts, such as Facebook, Google and LinkedIn. When registering through your social network account, you are allowing us access to your basic profile information (such as your name, age, email address). We can only access the information that your social network operator makes available to us, according to your privacy settings on such social network.

By registering to the Service through your social network account, you agree to share information (including personally identifiable information) between us and the applicable social network, for the purposes provided under this Policy. Any social network’s use of information, made available by the Service, is governed by the applicable social network’s privacy policy and controlled by it, not by this Policy or us.

Please bear in mind that false, incorrect, or outdated, abusive or unlawful information may prevent you from registering and may impair our ability to provide you the full scope of the Service, or to contact you.

When you register with the Service, you may be required to provide a username and set a unique password that will identify you each time you enter the Service. We may require other or additional means or methods of identification, from time to time. You agree to maintain your username and password in absolute confidentiality and refrain from disclosing them to others. Make sure that you change your password frequently and at least once every six months.

3.      Information received by integration of services by third party providers

In order to facilitate usage of the application and enhance its features and capabilities the Service enables users to integrate a selection of services offered by third party providers. We handle data transferred, acquired, processed or shared from/to these services in the same manner we do for data originating from Chatway and are subject to this Policy.

As required by some of these service providers, we disclose further specific information regarding the manner of access, usage, storing and sharing of data originating from third party providers/services:

3.1   Google

3.1.1        The Service allows users to register using their Google account, obtaining basic profile information such as name, email and image.

3.1.2        The Service allows users to integrate Google Drive cloud storage using their Google account in order to view, manage and share folders/files from their Google Drive storage directly through the Service. Files are not stored by us, but only referred to, unless users actively share them, which may require further processing (e.g. for conversion).

3.1.3        The Service allows users to integrate Google Calendar using their Google account in order to view, manage and share scheduled events from their Google Calendar directly through the Service.


4.      Communications with other users


Bear in mind that when you upload your content to the Service, depending on the target destination, it may be displayed to other users of the Service. As soon as your content is displayed publicly, it will not be considered private or confidential and you should not have any expectation of privacy with respect to it.


4.1   The ways we use your personally identifiable information

We may use personally identifiable information for the following purposes:

4.1.1        To provide you with the Service, its features and functionalities.

4.1.2        To send you notices and updates, to conduct surveys related to the Service and to provide you with information related to the Service – through the Service interface or through e-mail, as available.

4.1.3        To respond to messages that you send us, and to allow us to provide support and assistance.

4.1.4        To improve and customize your and other users’ experience with the Service.

4.1.5        To enhance existing features of the Service and to develop new features and services.

4.1.6        To prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service.

4.1.7        To facilitate our internal managerial, archival, administrative and audit activities.

4.1.8        To contact you as and when we believe it to be necessary.

4.1.9        To enforce the Terms and this Policy and prevent misuse of the Service;

4.1.10     To comply with any applicable law and assist law enforcement agencies or competent authorities under any applicable law, when we have a good faith belief that our cooperation with such entities is legally mandated or meets the applicable legal standards.

4.1.11     To prevent imminent physical harm or damage to property.

4.1.12     To take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Service.


5.      Sharing information with others

We may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

5.1   To operate, maintain and enhance the Service;

5.2   To execute purchase transactions, which involve or relate to third parties such as payment providers and clearance services.

5.3   If you have breached the Terms, abused your rights to use the Service, or violated any applicable law. Your information may be shared with competent authorities and with any third party, as may be required;

5.4   If we reasonably believe that we are required by law to share or disclose your information;

5.5   In any case of dispute, or legal proceeding of any kind involving you with respect to the Service;

5.6   If the operation of the Service is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Policy, with reasonably necessary changes taken into consideration; and

5.7   Personally identifiable information may be shared with our subsidiaries, sister-companies and parent companies, but their use of such information must comply with the Policy.

5.8   In any case other than the above, your personally identifiable information will be shared with others only if you provide your explicit prior consent.


6.      Transfer of data outside your territory

The Service, by its nature as an online service, may store and process information and content (including through Cloud Services) in Europe, the United States and in other various locations throughout the globe. If you are a resident in a jurisdiction where transfer of your personal information to another jurisdiction requires your consent, then you provide us with your express and unambiguous consent to such transfer.

7.      We use de-identified or aggregated information

We may use de-identified, statistical or aggregated information, including information that we process according to this policy, to properly operate the Service, to develop and improve the quality and functionality of the Service, to enhance your experience, to create new services, including customized services, to change or cancel existing features and for other research, development and statistical purposes. We may share, publish, post, disseminate, transmit or otherwise communicate or make available such information to suppliers, business partners, sponsors, developers, affiliates and any other third party, at our sole discretion, provided however, that we will not knowingly, or intentionally share information that can be reasonably used to reveal your identity without your consent.

8.      Access to your personal information

You have a right to access your personally identifiable information if, and to the extent, we keep such data about you, and to update, rectify or remove such data. To apply for a copy of your information, please contact us at

Before allowing you to exercise your right, we will need to verify your identity. We will make the information available to you, subject to any legitimate constraints and pursuant to the applicable law. We may refuse your request, for example, if we are unable to identify you, or if we believe that removal of certain information may jeopardize activities or features of the Service, harm other users, or compromise our legal rights.

We may provide you additional options to delete your personal information through the settings and preferences features of the Service. You may access your account and edit or amend the personal details that you provided during registration at any time, through your account settings or by updating the information of your social network account that you provided to register with the Service. If you find that the information on your account is not accurate, complete or updated, then you may make all necessary changes to correct it.

9.      Cookies

We may use cookies on our website. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. We may also use cookies to save you the need to re-enter your account details each time you log-in to the Service.

We may use cookies for various purposes, such as to facilitate the use of the Service, to collect statistical information about the use of the Service, to verify information, to adjust the Service to your personal preferences and for information security purposes.

Some of the Cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer’s hard drive. If you wish to block our cookies, you may do so by clicking the “options” button on your browser’s menu and follow the necessary instructions. You can read your browser’s Help file of for further information. However, bear in mind that disabling cookies may complicate or even prevent the use of the Services, or certain features thereof.

10.  Advertisement

In addition to using cookies and related technologies as described above, we also may permit certain third party companies to collect data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. Also collected is information about where you saw the ads served to you and what ads you clicked on. Information collected is used to serve you more relevant advertisements (referred to as “Retargeting” or “Remarketing”). Third-party vendors may use cookies to serve ads based on your past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy.

We specifically use Google Adwords for remarketing
. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). You may opt out of Google Marketing Platform's use of cookies by visiting the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.

We specifically use Facebook’s Custom Audience Pixel for retargeting. This allows user behavior to be tracked after redirected to our website by seeing or clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address:

11.  Analytics

We use the Google Analytics service from Google to analyze our website visitors. The information generated about the use of the website, online products or services (“Analyzed Entities”) by users is generally transferred to and stored by Google. Google will use this information on our behalf to evaluate the use of our analyzed entities by users, to compile reports on the activities within these analyzed entities and to provide us with further services associated with the use of these analyzed entities and the use of the internet. Pseudonymous user profiles can be created from the processed data. We use Google Analytics only with IP anonymization enabled. This means that Google will truncate the IP address of users within Member States of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. Google Analytics uses cookies for its operation. Please click on the following link in order to set an opt-out cookie which disables Google Analytics to collect data on this website in the future (this opt-out cookie only functions for this browser and this domain. If you delete your cookies on this browser, you must click again on this link): Disable Google Analytics.

12.   Securing your personal information

We and third parties on our behalf implement security measures to secure the information we store and process. While such security measures reduce the risk of security breaches, they do not provide absolute security. Therefore, while we take reasonable measures to secure the information, we cannot guarantee that it will be immune from any wrongdoings, malfunctions, unlawful interceptions or unauthorized access.

13.   Data retention

We retain different types of personally identifiable information for different periods, depending on the purposes for processing the information and our legitimate business purposes. When we no longer need to process the information that identifies you, we may take measures to de-identify the information.

Generally, as long as you are a user of the Service, we do not delete information related to you, unless there are technical reasons that require us to retain only portions of the data, or if we are required by law to delete it.

Please note that we will retain and disclose information when we deem it necessary to satisfy orders issued by courts and government authorities. We will notify you about the disclosure, only if we are explicitly permitted to do so. In any case, we may keep any aggregated or anonymous information for statistical, development, marketing and other purposes, indefinitely.

14.   Important notice about children’s privacy

We do not allow children under the age of 13 to use the Service. If you are not yet 13 years of age, then you may not use the Service and must not provide any personal details to us.

We do not intentionally collect personal information about children who are under 13 years of age. If we learn that a child under the age of 13 provided personally identifiable information to us without verifiable parental consent, we will use commercially reasonable efforts to delete such information from our databases.

We strongly encourage parents to monitor their children’s use of online and mobile applications. We will delete a child’s personally identifiable information if a parent so requests by contacting us at

15.   Changes to this Policy

From time to time, we may change and update the terms of this Policy. Technical changes in the Service, new features and evolvement of relevant legal aspects, will require us to adapt this Policy.

We will notify you, either through the Service, or through any other means, in our discretion, of any substantial change that we make to this Policy. The changes will apply to you seven (7) days following transmission of the display of the notice to you. You agree to be bound by all changes made in the terms of this Policy. Continuing to use the Service after that date will indicate your acceptance to the amended policy. If you do not agree with any of the amended terms, you must avoid any further use of the Service.

We may also amend this Policy to comply with any legal requirements. In these cases, the amendments will become effective as required or ordered and we will send you a notice of such change.

16.   Contact

We are doing our utmost to comply with this Policy. If you have any questions, concerns or complaints regarding this policy, please refer them to After receiving your request, we may contact you to better understand your concerns and will make all efforts to promptly answer your question, for resolve your complaint.